The professionals who go the extra mile.

Red Oak Transportation Limo Service for Airport, Westchester, NY & Tri-State Area

914.694.2222

info@redoaktrans.com

Policy

 

Waiting Time at Airports – Commercial Flights

1 hour included waiting time on all domestic and international flight arrivals is included on all airport pickups. After 1 hour from the confirmed landing time, waiting time will be billed in increments of 30 minutes rounded up to the nearest half hour interval at the hourly rate for that vehicle plus gratuity, sales tax and STC.

Waiting Time at FBO – Private Flights

15 minutes included waiting time on all private flights from "wheels down" time. Waiting time will be billed in increments of 30 minutes rounded up to the nearest half hour interval at the hourly rate for that vehicle plus gratuity, sales tax and STC.

 

Waiting Time at Residential, Business and other Commercial Locations

Customers are allowed 15 included minutes waiting time as a "grace period" from the scheduled pickup time. Thereafter, waiting time is calculated in 15 minute intervals by prorating the current hourly rate for the vehicle type requested. Below is an example of waiting time charges:

0 - 15 minutes No Charge
16 - 30 minutes ½ hour waiting time
31 - 45 minutes ¾ hour waiting time
46 - 60 minutes 1 hour waiting time

Additional Stops

Charges for Additional Stops are generally $10-25 depending upon the distance traveled. Typically, stops within the same suburban town are $10 each and stops at other towns along the way are $25. The base rate charged will be that of the furthest town with the intermediate stops charged accordingly. Stops within NYC are $10-25 depending upon distance. Stops in another county or borough will be charged based on the actual service.

Trips to/from Manhattan below 14th Street are an additional $15 added to the base rate.

Early Morning Surcharge

Trips that are scheduled for pickup between 12:00am and 5:45am incur an additional $10.00 flat fee. This fee goes entirely to the chauffeur.

Holiday Surcharge

Trips on the holidays listed below incur an additional $25.00 flat fee that goes entirely to the chauffeur:
Christmas Eve (starting at 4 pm)
Christmas Day
Easter Sunday
New Years Eve (starting at 4 pm)
New Years Day
Independence Day (July 4th)
Memorial Day
Labor Day
Thanksgiving Day

Recommended Chauffeur Gratuity

Recommended 20% of the base fare and 20% of any waiting time and stops (if applicable).

STC Surcharge

STC is a 6% charge on the base fare (flat, hourly and waiting) to support a variety of overhead expenses.

Cancellation Policy

Cancellation Policy - Sedans and SUVs
A minimum of 2 hours advance notice is required for cancellation of a reservation within a 45 mile radius of the Red Oak base in Port Chester, NY to avoid being charged in full for the trip.  If the pickup location is beyond a 45 mile radius from our base in Port Chester, then cancellation must be made 24 hours prior to scheduled pickup time to avoid being charged in full for the trip.

Cancellation Policy - Specialty Vehicles: Stretch Limousines, Vans and Buses up to 38 passengers
A minimum of 72 hours advanced notice is required for cancellation if a reservation to avoid being charged in full for the trip.

Cancellation Policy - Buses 39 to 56 passengers, Exotic and sub-contracted vehicles
A minimum of one week advanced notice is required for cancellation of a reservation to avoid being charged in full for the trip.

New York State Sales Tax

Currently between 7 3/8% and 8 7/8% depending upon pickup location.

Round trip tolls

where applicable.

effective January 2017